WE REMAIN OPEN
Locals, friends and valued customers!
Our main shop, located at 322 Tuam St,
as the Government has identified supermarkets as one of the essential services to stay accessible during Alert Level 4.
Our store is still fully stocked and we ask that you take note of the following procedures to protect you, your family and our team
when shopping in-store with us:
Limited customer numbers in-store – only 5 people can be in the shop at one time so you may be asked to wait for your turn. This is to maintain the recommend physical distance between staff and customers and to ensure a steady flow of traffic in and out of store. Please respect the appropriate physical distancing recommendation per the Ministry of Health’s guidelines.
Staff protection measures – Please shop following the marked one way area on the floor and maintain a 2 metre distance from anyone else in the shop.
You will be asked to maintain physical distancing at the checkout and to pack your own bags. We ask all customers to please comply with store signage and staff direction to maintain physical distancing and safety.
This is for both customers and staff health and safety.
Contactless payments – we encourage customers to use contactless payments
such as payWave as another was of reducing contact between customers and staff. Help us keep you safe.
Nominate a family or household member to shop – to comply with physical distancing recommendations, and to ensure there is a steady flow of traffic in and out of stores we are asking to please shop alone. This is to ensure the number of people in-store at any one time is kept to a minimum – by leaving your loved ones at home you are helping keep them safe.
#shopnormal – we ask customers not stockpile. Some customers might not have the resources to buy up or the ability to visit the store every day. Please buy what you need and be fair to others.
If you are not wanting to come in, you can visit our SHOP ONLINE
Our Click & Collect service is also available!
To arrange pick up simply select IN STORE collection at the check out page.
You can also leave instructions or information about pick up time in the NOTES section.
When you collect your order, please head to our shop counter with your order confirmation and ID (eg Driver’s license).
If you choose for your order to be delivered, please be extra patient as courier service will be limited at few hours per day for the next few weeks. With expected high volumes within our network, we anticipate that there may be some disruptions to our delivery service. Please be assured that we are doing our best to manage and minimise the impact this may have.
Be kind – we are asking our valued customers to please support us as we work hard to continue meeting our goal of ensuring everyone has access to our products. We ask that all customers please remain patient and considerate to each other and staff during this time.
We’ll get through this together.
Thank you for your ongoing support.
The Mediterranean Food Company Team