Shipping Policy

Shipping Policy

By clicking ‘Place order’, you confirm that you have read and understood
The Mediterranean Food Co. Online Shop Terms & Conditions.

Order handling & tracking

  • Once you click on “Place Order Now”, your order begins processing and cannot be changed or cancelled. By clicking ‘Place order’, you confirm that you have read and understood  The Mediterranean Food Company Terms & Conditions.
  • Once your order has been dispatched for delivery, we will send you a confirmation email which will confirm a “Completed” status. This email will be followed by another one which contains your order tracking number.
  • If you have made an error with your address, please have your order number ready and contact us immediately, as we may be able to correct this at our warehouse before your order is shipped.
  • Once your order is collected by the courier, we have no control over it. Any enquiries about your delivery need to be directed to Fastway courier. Please also keep in mind that orders can be held up by Fastway courier due to busy sales periods and public holidays.

Pricing

  • All prices are quoted in New Zealand dollars, and are subject to change without notice.
  • All prices are calculated without GST.
  • Final price, with GST and Shipping included, will be displayed at the checkout page, before final payment transaction.

Payment processing

  • Orders will be accepted once we are satisfied the transaction can be confirmed as legitimate. We reserve the right to reject any order where the customer is unable to verify their payment method or respond to any reasonable concerns. This adds an additional layer of protection and reassurance for our customers but may result in a delay in order completion if we are unable to contact you.

Availability

  • All stock on-line is available in our store at The Mediterranean Food Co. at 322 Tuam St Christchurch, however not all stock in store is online. If you have seen an item in-store which does not appear online, please email or call us and we can check availability.
  • You can place phone orders by calling our Team on 03 379 51 22.

Shipping

  • We aim to deliver your goods as quickly as possible and because we generally keep stock on hand, we will endeavour to process & dispatch your order within two to three business days, and a little longer for rural deliveries. Please note, we are unable to deliver to Post Office boxes.
  • All deliveries will be made by our preferred courier Fastway Courier.
  • Please note that this service is designed for dry goods. We can’t guarantee the safe arrival of any refrigerated goods or fresh produce, as we do not use a refrigerated courier service.
  • Any orders placed on weekends or public holidays will be processed within the next two business days. Orders received after midday will be dispatched the next working day; orders received on Saturdays and Sundays will also be dispatched within the next two business days, excluding stock on backorder.
  • During December and generally holidays periods when we experience an high volume of orders,
  • Please allow additional days in transit for delivery. If there is a significant delay with your order, we will contact you via email or telephone.
  • Please allow additional delivery times of up to five business days if your order is placed within two days of the following public holidays:
    • New Year’s Day
    • Waitangi Day
    • Good Friday
    • Easter Monday
    • ANZAC Day
    • Queen’s Birthday
    • Labour Day
    • Canterbury Anniversary
    • Christmas Day
    • Boxing Day.

Shipment confirmation & order tracking

  • When your order has been dispatched for delivery, we will send you a confirmation email (“ORDER COMPLETED”) and following email containing your tracking number(s).
  • Please note: once your order is collected by Fastway courier, we have no control over it. Any enquiries about your delivery need to be directed to the Fastway courier. Please also keep in mind that orders can be held up due to busy sales periods or public holidays.
  • To track your parcel, please follow this link https://www.fastway.co.nz/tools/track/.

Shipping rates & delivery estimates

  • Shipping charges for your order will be calculated and displayed by Fastway Courier at the checkout. Delivery delays can occasionally occur.
  • Any time stated for Delivery by Fast Way on an order is an estimate only, The Mediterranean Food Co. will in no event be liable for any late delivery. If you are waiting over the estimated delivery time, please contact the shipment carrier (Fastway) to file a claim.

Damaged parcel

  • The Mediterranean Food Co. is not liable for any products damaged or lost during shipping. If you your order is damaged, please contact the shipment carrier (Fastway) to file a claim.
  • Please note: to be able to file a claim we highly recommend to take pictures and save all packaging materials and damaged goods before filing a claim.
  • Please follow this link to file a claim with Fastway courier: https://www.fastway.co.nz/contact-us/faqs/limited-liability-cover/how-do-i-make-a-claim-for-a-damaged-or-missing-parcel/

Purchasing from overseas

  • Kindly note that to be able to purchase and complete a payment from overseas, you will have to enter a New Zealand billing address.
    Unfortunately we are only able to deliver orders within New Zealand.

By clicking ‘Place order’, you confirm that you have read and understood
The Mediterranean Food Co. Online Shop Terms & Conditions.
Refunds & Returns Policy

Refunds & Returns Policy

By clicking ‘Place order’, you confirm that you have read and understood
The Mediterranean Food Co. Online Shop Terms & Conditions.

  • We take pride in the products we stock and we hope you enjoy them as much as we do.
  • We are unable to offer change of mind refunds or refunds/exchanges on undamaged products.
  • Once an order has been placed, you cannot cancel it.
  • For this reason, any exchanges will be at our discretion and at your own cost.
  • The returned, undamaged product must be in its original packaging and 100% intact before a credit note is issued. The item must be returned within 7 working days from delivery for a credit note to be issued – this policy is strictly enforced.
  • If the goods are faulty we will meet our obligations under the Consumers Guarantee Act.
  • If you would like to return a faulty item, please email us on info@med-foods.co.nz  within 24 hours of receiving the item, including a photo if the fault is visible.
  • You will need to return the item to us for inspection (at your own cost) and we will organise a replacement (or credit) for you as per our obligations under the Consumer Guarantees Act. All items must be returned unused and in their original packaging. You will need to provide proof of purchase.
  • If we are unable to supply your order after you have confirmed your purchase, we will refund you in full. Refunds will be issued by direct deposit to your credit card.
  • Please allow up to 10 days for the transaction to process. The card issuer controls the timing of returned funds. Please contact your card issuer for details.

Acknowledgement & AcceptancE

  • Your use of this website, and any service provided through it, are subject to these Terms and all applicable New Zealand laws. By accessing and interacting with this website, you accept these Terms.
  • If you do not agree, you must refrain from accessing and browsing this website or using any of the services provided. We may amend these Terms at any time without notice to you, and it is your responsibility to monitor this website for changes.
  • Amendments will come into effect from the date they are published on this website. The updated version of these Terms will supersede all prior versions. You can view the most current version of these Terms at any time by visiting this page.

Privacy  

  • At The Mediterranean Food Co. we are fully committed to respecting your privacy. We guarantee that your personal information will not be shared with any third parties. If you send us an email we will store your e-mail address and the contents of the e-mail.
  • The Mediterranean Food Company is bound by NZ Privacy Act 1993. For more information visit www.privacy.org.nz.
  • We guarantee a safe and secure shopping experienced online, secured by Stripe Payment Gateway for its online credit card transactions.

General

  • Each term of these Terms is separately binding. If for any reason any term is not effective or binding all other terms remain effective and binding.
  • If we do not exercise or enforce any right available to us under these Terms or otherwise arising at law or in equity, this does not constitute a waiver of those rights.

Disclaimers

  • We will endeavor to ensure that information provided through this website is accurate and current. However we cannot, and do not, represent or warrant the accuracy, adequacy, completeness of information on this website or that it is up to date. For example:
    • Prices and colours of products may change, and all products are subject to availability;
    • Variations to products may occur from time to time for various reasons;
    • Description of products are summaries only (with further information available on request to us); and
    • Due to technical or human error, information may be recorded incorrectly or omitted.
  • We do not accept responsibility for any loss suffered as a result of reliance on the accuracy, adequacy, completeness or currency of information on this website.

By clicking ‘Place order’, you confirm that you have read and understood
The Mediterranean Food Co. Online Shop Terms & Conditions.
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