New Zealand Wide:
Purchased items are sent anywhere in New Zealand via Fastway Couriers, who pride themselves on reliable and consistent delivery. The Fastway policy is to obtain a signature (Proof of Delivery) on all consignments. The signatory may not necessarily be the person that the shipment is addressed to, so please be sure that the delivery address is to a trusted address. If a signatory is not available at time of delivery, a card will be left in your letterbox.

South Island courier charges:

Weight	Price ($)
0 up to 2kg	7.15
2kg up to 15kg	12.65
15kg up to 20kg	18.70
20kg up to 25kg	24.75

 For orders over 25kg please contact us for courier charges.

Please note all rural deliveries carry an extra charge of $4.43 which will be added to your order by us when your order is processed.

North Island courier charges:

Weight	Price ($)
0 up to 2kg	7.15
2kg up to 5kg	13.55
5kg up to 15kg	21.65
15kg up to 20kg	27.70
20kg up to 25kg	24.75

 For orders over 25kg please contact us for courier charges.

Please note all rural deliveries carry an extra charge of $4.43 which will be added to your order by us when your order is processed.

If you have not heard from us or you have not received your product/s within 7 working days, please contact us immediately. All parcels are bar-coded for fast and accurate tracking should the need arise. Please allow at least 3-5 working days for delivery in main centres and slightly more for rural.

PLEASE NOTE: We reserve the right to charge additional shipping for rural deliveries as charged by the courier company

SHIPPING OUTSIDE New Zealand:
We do not ship out side of NZ

Order Limits: We reserve the right to limit the quantity of items shipped for first time orders. If this is the case we will notify you via email or telephone.

Returns Policy:
All items purchased from mediterraneanfoods.co.nz are covered by the Consumer Guarantees Act 1993. This means that if any item you receive is faulty, simply return it to us with details of the fault and we will happily exchange it for you with another item or similar freight free. If this item is no longer available or we are out of stock for 10 days, we will give you the option of:

i) waiting for the title to come back into stock after we have advised you of the expected delivery time.
ii) choosing another title to the same value.
iii) receiving a store credit to the same value.
iv) receiving a full refund to the same value.

Please e-mail us with notification of what you are returning and we will respond to you immediately with instructions (you will require a Return Authority Number).

Faulty Returns Policy:
Should you be unlucky to receive a faulty item that is not any fault of the couriers, please e-mail or contact us by telephone on 033795122. We will make arrangements to send you a replacement (New Zealand only). All faulty items must be reported to us within 7 Days of receiving your package.

*International orders: Please contact us within 7 days of receiving your package via email for instructions on replacement of faulty DVDs and videos . We will respond to your email promptly.

Damaged Goods Policy:
Should you be unlucky to receive your order and damage has been done to the package contents, please contact the courier company that delivered the package with the tracking number of your parcel.

In most cases this will be Fastway if goods are sent by courier .

Please note - We are not responsible for items once they have left our building, that is the responsibility of the courier company or postal service that were given the responsibility of transporting your goods and you need to make arrangements to get your claim investigated and goods replaced at the cost of the courier company (New Zealand only). Please notify us of All damaged goods or discs within 7 Days of receiving your package so we can assist you in your claim.